Butow, P., Hogue, E. (2020). Using artificial intelligence to analyse and teach communication in healthcare. The Breast, 50, 49-55. https://doi.org/10.1016/j.breast.2020.01.008
This research is based on the following premises on communication in healthcare:
The researchers believe that the training of clinical communication skills should be theoretically- and empirically-based, and trainees deserve accurate feedback based on reliable and valid assessment methods. They compared the approach of human-based communication skills assessment techniques with AI-driven training systems. The main advantages of AI-driven systems are their availability at any time (human auditors might be busy with other tasks) and the elimination of trainees´ hesitations to seek help and accept feedback from a colleague. Using AI-generated teaching resources and avatars in communication skills training can be helpful in building trust with patients, showing empathy and providing arguments and recommendations for treatment procedure in challenging situations. However, despite the promising developments of AI-based training models, the researchers recommend using the technology as an adjunctive assessment approach and teaching method.
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