The unseen challenges of medical interpretation In partnership with SLC

Ros Wright is in conversation with Andrea Solar Losada, a medical interpreter living and working in Fuerteventura in the Canary Islands. Together, they explore the often unseen challenges of medical interpretation, where the role extends beyond words to managing emotion, trust, and understanding. Andrea shares her personal journey into medical interpretation, the lessons learned from working with vulnerable patients, and how these experiences shaped the development of the CALM framework — a simple, memorable approach to structuring difficult conversations. She reflects on the importance of clinical communication skills not only for interpreters but also for healthcare professionals more broadly. The discussion also touches on the relationship between CALM and existing models such as SPIKES, highlighting both similarities and differences. Finally, Andrea introduces Roleefy, a new web app designed to provide a safe, supportive space for healthcare professionals to practice roleplays and strengthen their communication skills.